Refund Policy

Last updated: September 29, 2026

We want you to feel comfortable hiring us. This policy explains how refunds and cancellations work by service type. It complements our Terms & Conditions.

1. Monthly positioning plans

• No lock-in: cancel anytime. Cancellation applies to the next billing period.
• Started months are not refunded, because that month’s work (maintenance, content and measurement) is already performed.
• If you spot a billing error, contact us and we will fix it.

2. Websites (one-time payment)

• Before we start the design: 100% refund.
• During development (started, before delivery): we refund the portion not yet performed, minus work done and costs already incurred (e.g. domain and hosting already purchased).
• After delivery and approval: no refunds, but we fix errors attributable to us at no cost.

3. Domain, hosting and email

Domain, hosting and business email are purchased from third parties for your project and, once bought, are non-refundable. If you cancel, we help with the transfer where applicable.

4. How to request a refund

• Message us on WhatsApp at +57 300 875 6894 or email hello@dunppi.com.
• Tell us the service, payment date and reason.
• We review and respond within a reasonable time; if approved, the refund is issued to the same payment method.

5. Contact

WhatsApp +57 300 875 6894 · email hello@dunppi.com.